Monday: 10:30 a.m. Breakout Sessions

AI: How To Get Started Without Getting Overwhelmed

Macarena Bravo – CEO, Macarena Miami

**Requisitos: No se necesita experiencia técnica. Se recomienda crear una cuenta gratuita en Claude antes de la sesión.

Hace cuatro años, tenía 42 empleados manejando mi grupo de concesionarios Buy Here Pay Here en Miami. Hoy manejo la misma operación — y casi 300 cuentas activas — con solo 26 personas gracias a sistemas de IA que construí sin experiencia técnica ni un gran presupuesto.

En esta sesión compartiré cómo empecé, qué procesos automaticé primero y cómo la IA puede ayudar a los concesionarios independientes a ahorrar tiempo y operar de manera más eficiente.

Hablaremos de:
• Cobranza
• Cumplimiento
• Seguimiento de clientes
• Comunicación con clientes

Los asistentes aprenderán cómo empezar a usar IA, qué áreas automatizar y cómo implementar herramientas prácticas en su negocio.

AI in Collections: From Hype to Action

Robyn Burkinshaw – Founder, Blytzpay; Jenissa Rice – Auto Liquidators

AI is everywhere in collections right now, but many teams are still trying to figure out where to start and what actually works. This session will break it down in practical terms, showing how auto lenders are using AI to improve outreach, prioritize accounts, and drive faster payments without overhauling their entire operation.

From smarter segmentation and timing to real-world communication strategies, attendees will leave with actionable ideas they can apply to their collections process right away.

This Business Doesn’t Have to Be Hard (BHPH Panel)

Dealer Panel Discussion

Panelists: Cesar Torres (Lofi Motors, Corpus Christi), Jeff Owings (Owings Auto, Arlington), Kaleb Bryan (The Auto Cave, Dallas)

Moderator: Russell Moore, Top Notch Used Cars – Conroe

BHPH can be complex, but experienced operators know how to simplify the moving parts. This candid dealer panel will focus on practical ways to streamline underwriting, improve collections, manage risk, and build a portfolio that performs. Panelists will share what they have learned from real-world experience, including common mistakes to avoid and simple changes that can make the business easier to run.

Using Floor Plans Strategically: Leverage Without Overexposure

Nory Pakravan – Owner, 210 Auto Credit – San Antonio

Floor planning can help dealers grow inventory and increase sales opportunities, but too much leverage can create pressure quickly. This session will focus on how to use floor plans as a strategic tool while managing risk, cash flow, aging inventory, and repayment discipline. Dealers will learn how to evaluate when floor plan financing helps the business and when it can become a liability.

Time to Line: Running an Efficient Service Dept.

Casey Allison – COO, Vamos Auto

For most BHPH dealers, the service department is a black hole: high cost, low visibility, and constant bottlenecks. Casey Allison has run service operations from the auction floor to multi-state dealer groups — and learned the hard way what actually works. In this session, he’ll walk through his 3Ps framework (Parts, Payroll, Production), share the KPIs he tracks daily, and show the tools his team uses to make faster, smarter decisions.