Conference Agenda

Sunday
July 27, 2025

12:00 p.m.–7:00 p.m.

Sponsor Registration /Help Desk

Welcome, Sponsors! We couldn’t do this without you, and we’re so glad you’re here. Swing by during these hours to grab your sponsor/exhibitor packet and let us know if you have any questions. Seriously, you’re the best!

12:00 p.m.–7:00 p.m.

Exhibitor Move In

Welcome, exhibitors! It’s time to get set up. Stop by during move-in hours to get everything in place and ready to go. Need a hand? Just ask—we’re here to help!

12:00 p.m.–7:00 p.m.

Dealer Registration /Help Desk

Welcome! Swing by during these hours to grab your dealer registration packet and a sleek new backpack. Need anything? Just ask—we’ve got you covered!

3:00 p.m.–4:00 p.m.

House of Delegates

Association business, everyone is welcome!

6:30 p.m.–8:30 p.m.

Welcome Reception

Kick off the 2025 TIADA Annual Conference & Expo with us!

Monday
July 28, 2025

7:00 a.m.–8:00 a.m.

Breakfast

Following yesterday’s warm welcome reception, join us for a hearty breakfast to kickstart your day! We’ve taken your feedback to heart and enhanced our menu with more substantial food options. And of course, we’ll have plenty of caffeine available to ensure you’re energized and ready for the day ahead.

7:00 a.m.–5:30 p.m.

Dealer Registration /Help Desk

Welcome! Swing by anytime during these hours to grab your dealer registration packet and stylish backpack. Got questions about the conference? We’re here to help!

7:00 a.m.–12:00 p.m.

Sponsor Registration /Help Desk

Welcome! First things first—we love you, Sponsor! Stop by anytime during these hours to grab your sponsor/exhibitor packet and ask us anything about the conference. Oh, and have we mentioned how much we love you?

8:00 a.m.–9:15 a.m.

Opening General Session

In the Driver’s Seat to a Better Memory
Kick off day one of the 2025 TIADA conference with an engaging session led by memory champion Paul Mellor. Discover practical techniques to enhance your memory, recall names effortlessly, and deliver presentations without notes. Strengthen your cognitive skills to gain a competitive edge in today’s business environment.

9:15 a.m.–9:30 a.m.

Coffee Break

Fuel up with some java to rev your engines before diving into the breakout sessions!

9:30 a.m.–10:20 a.m.

Concurrent Breakout Sessions

10:30 a.m.–11:20 a.m.

Concurrent Breakout Sessions

11:30 a.m.–12:20 p.m.

Concurrent Breakout Sessions

12:30 p.m.–2:55 p.m.

Exhibit Hall Grand Opening

Here you will find all the best vendors in the world under one roof. This will include lunch and prizes. Feel free to schedule meetings and demos prior to the conference to get the most out of your time. And, did we say the best vendors in the world?

3:05 p.m.–4:00 p.m.

Afternoon General Session

Fireside Chat with CEO and Co-Founder of Carvana

Ernie Garcia, Co-Founder and CEO of Carvana—one of our valued members—will join us for an exclusive fireside chat, moderated by Mark Jones, TxDMV Board Member and CEO of MCMC Auto. Live Q&A and interactive discussion will take place at this year’s keynote and closing session on July 28 at 3pm.

4:00 p.m.–6:00 p.m.

Happy Hour with Exhibitors

This really is the hour when everyone gets happy! Drinks on us and plenty of snacks to tide you over till dinner. Adult beverages will be served!

Tuesday
July 29, 2025

7:00 a.m.–8:00 a.m.

Breakfast

Hope you had a great time yesterday! If you need a pick-me-up after happy hour, we’ve got breakfast and plenty of caffeine to start your day right.

7:00 a.m.–8:00 a.m.

Past Presidents Breakfast

For TIADA past presidents.

7:00 a.m.–3:00 p.m.

Dealer Registration/Help Desk

Looking for a day pass huh? Stop by during this time and a friendly TIADA team member will help get you registered and caught up on anything you missed. Ask us any questions you may have about the conference.

8:00 a.m.–9:00 a.m.

Tuesday General Session

From Temporary to Metal Plates (What Dealers Need to Know)

You won’t find this information anywhere else. The Texas Department of Motor Vehicles (TxDMV) officials will present an urgent and timely update about the switch from paper temporary tags to metal plates at the 2025 TIADA Conference & Expo. TxDMV senior-level representatives will provide everything you need to know about the elimination of paper temporary tags in Texas.

9:15 a.m.–10:00 a.m.

The Exchange: Dealer & Expert Roundtables

  • The Phone is Still Your Front Door: How to Stop Losing Leads at ‘Hello’
    Dealer Roundtable (Call Training)
  • TxDMV Licensing
    Dealer Roundtable (Ask TxDMV)
  • Business questions with TIADA Presidents
    Dealer Roundtable (Ask TIADA)
  • Narrowing Down KPI’s
    Dealer Roundtable (Marketing) 
  • Balancing Inventory Acquisition with Market Demand: How dealers are sourcing the right vehicles—wholesale vs. trade-in, data use, and market shifts.
    Dealer Roundtable (Inventory Management)
  • Underwriting Best Practices
    Dealer Roundtable (Collections)
  • The First Five Minutes: Improving the In-Store Experience
    Dealer Roundtable (Retail)
  • Preventing Fraud from Employees
    Dealer Roundtable (Minimizing Risks & Identifying Fraud)
  • Estrategias de Redes Sociales que Generan Resultados
    Dealer Roundtable (Marketing Spanish)
  • Gestión de Riesgos
    Dealer Roundtable (Compliance Spanish)

10:15 a.m.–11:00 a.m.

The Exchange: Dealer & Expert Roundtables

  • Selling in Disruptive Times: What to Say When the Market Shifts
    Dealer Roundtable (Call Training)
  • TxDMV Enforcement
    Dealer Roundtable (Ask TxDMV)
  • Legal and Compliance Questions
    Dealer Roundtable (Ask TIADA)
  • Content Marketing
    Dealer Roundtable (Marketing) 
  • Tech & Tools for Smarter Inventory Management: CRMs, pricing tools, appraisals, and AI to stay competitive.
    Dealer Roundtable (Inventory Management)
  • Methods of Communication
    Dealer Roundtable (Collections)
  • Winning the Customer: Sales Process Tips that Drive Repeat Business
    Dealer Roundtable (Retail)
  • Spotting Fraudulent Documents
    Dealer Roundtable (Minimizing Risks & Identifying Fraud)
  • Comprender a su Audiencia: Datos de Investigación y Perspectivas
    Dealer Roundtable (Marketing Spanish)
  • Licencias Del TXDMV
    Dealer Roundtable (Marketing Spanish)

11:15 a.m.–12:00 p.m.

The Exchange: Dealer & Expert Roundtables

  • Turning Service Calls Into Loyalty: De-Escalation, Expectations & Getting to ‘Yes’
    Dealer Roundtable (Call Training)
  • WebDEALER
    Dealer Roundtable (Ask TxDMV)
  • O.C.C.C. Enforcement
    Dealer Roundtable (Ask TIADA)
  • Utilizing Your Customer Base to Grow Your Business
    Dealer Roundtable (Marketing) 
  • Aging Inventory & Turn Strategies: Reducing aging units, speeding up time to market, and better merchandising
    Dealer Roundtable (Inventory Management)
  • Loan Modifications
    Dealer Roundtable (Collections)
  • Coming Soon!
    Dealer Roundtable (Retail)
  • Data Security
    Dealer Roundtable (Minimizing Risks & Identifying Fraud)
  • Contenido que Convierte: ¿Qué Funciona y Por Qué?
    Dealer Roundtable (Marketing Spanish)
  • Cumplimiento del TxDMV
    Dealer Roundtable (Compliance Spanish)

12:00 p.m.–2:00 p.m.

Expo/Lunch/Giveaways

Over 100 vendors waiting to meet you and help your business.

The giveaways here are big, stay until the end, trust me!

2:15 p.m.–3:30 p.m.

Closing General Session

Navigating Tariffs & Economic Challenges in a Complex Landscape
Get insights into trade policies, consumer health in Texas, and credit access issues impacting dealers. This closing session will help you better understand the economic landscape and make informed decisions for the year ahead.

6:30 p.m.–7:00 p.m.

Awards Ceremony Reception

Let us get you a drink before the show! Don’t forget your ticket!

7:00 p.m.–9:00 p.m.

Presidential Awards Banquet

Dress up, enjoy great food, and celebrate our community! Don’t miss the INDEPAC Auction—cool items for a great cause.

It’s a formal night—ties for the gents, a special dress for the ladies. Need tickets? Let us know!

And now… the Quality Dealer winner is…

Sunday
July 27, 2025

12:00 p.m.–7:00 p.m.

Sponsor Registration /Help Desk

Welcome, Sponsors! We couldn’t do this without you, and we’re so glad you’re here. Swing by during these hours to grab your sponsor/exhibitor packet and let us know if you have any questions. Seriously, you’re the best!

12:00 p.m.–7:00 p.m.

Exhibitor Move In

Welcome, exhibitors! It’s time to get set up. Stop by during move-in hours to get everything in place and ready to go. Need a hand? Just ask—we’re here to help!

12:00 p.m.–7:00 p.m.

Dealer Registration /Help Desk

Welcome! Swing by during these hours to grab your dealer registration packet and a sleek new backpack. Need anything? Just ask—we’ve got you covered!

3:00 p.m.–4:00 p.m.

House of Delegates

Association business, everyone is welcome!

6:30 p.m.–8:30 p.m.

Welcome Reception

Kick off the 2025 TIADA Annual Conference & Expo with us!

Monday
July 28, 2025

7:00 a.m.–8:00 a.m.

Breakfast

Following yesterday’s warm welcome reception, join us for a hearty breakfast to kickstart your day! We’ve taken your feedback to heart and enhanced our menu with more substantial food options. And of course, we’ll have plenty of caffeine available to ensure you’re energized and ready for the day ahead.

7:00 a.m.–5:30 p.m.

Dealer Registration /Help Desk

Welcome! Swing by anytime during these hours to grab your dealer registration packet and stylish backpack. Got questions about the conference? We’re here to help!

7:00 a.m.–12:00 p.m.

Sponsor Registration /Help Desk

Welcome! First things first—we love you, Sponsor! Stop by anytime during these hours to grab your sponsor/exhibitor packet and ask us anything about the conference. Oh, and have we mentioned how much we love you?

8:00 a.m.–9:15 a.m.

Opening General Session

In the Driver’s Seat to a Better Memory
Kick off day one of the 2025 TIADA conference with an engaging session led by memory champion Paul Mellor. Discover practical techniques to enhance your memory, recall names effortlessly, and deliver presentations without notes. Strengthen your cognitive skills to gain a competitive edge in today’s business environment.

9:15 a.m.–9:30 a.m.

Coffee Break

Fuel up with some java to rev your engines before diving into the breakout sessions!

9:30 a.m.–10:20 a.m.

Concurrent Breakout Sessions

10:30 a.m.–11:20 a.m.

Concurrent Breakout Sessions

11:30 a.m.–12:20 p.m.

Concurrent Breakout Sessions

12:30 p.m.–2:55 p.m.

Exhibit Hall Grand Opening

Here you will find all the best vendors in the world under one roof. This will include lunch and prizes. Feel free to schedule meetings and demos prior to the conference to get the most out of your time. And, did we say the best vendors in the world?

3:05 p.m.–4:00 p.m.

Afternoon General Session

Fireside Chat with CEO and Co-Founder of Carvana

Ernie Garcia, Co-Founder and CEO of Carvana—one of our valued members—will join us for an exclusive fireside chat, moderated by Mark Jones, TxDMV Board Member and CEO of MCMC Auto. Live Q&A and interactive discussion will take place at this year’s keynote and closing session on July 28 at 3pm.

4:00 p.m.–6:00 p.m.

Happy Hour with Exhibitors

This really is the hour when everyone gets happy! Drinks on us and plenty of snacks to tide you over till dinner. Adult beverages will be served!

Tuesday
July 29, 2025

7:00 a.m.–8:00 a.m.

Breakfast

Hope you had a great time yesterday! If you need a pick-me-up after happy hour, we’ve got breakfast and plenty of caffeine to start your day right.

7:00 a.m.–8:00 a.m.

Past Presidents Breakfast

For TIADA past presidents.

7:00 a.m.–3:00 p.m.

Dealer Registration/Help Desk

Looking for a day pass huh? Stop by during this time and a friendly TIADA team member will help get you registered and caught up on anything you missed. Ask us any questions you may have about the conference.

8:00 a.m.–9:00 a.m.

Tuesday General Session

From Temporary to Metal Plates (What Dealers Need to Know)

You won’t find this information anywhere else. The Texas Department of Motor Vehicles (TxDMV) officials will present an urgent and timely update about the switch from paper temporary tags to metal plates at the 2025 TIADA Conference & Expo. TxDMV senior-level representatives will provide everything you need to know about the elimination of paper temporary tags in Texas.

9:15 a.m.–10:00 a.m.

The Exchange: Dealer & Expert Roundtables

  • The Phone is Still Your Front Door: How to Stop Losing Leads at ‘Hello’
    Dealer Roundtable (Call Training)
  • TxDMV Licensing
    Dealer Roundtable (Ask TxDMV)
  • Business questions with TIADA Presidents
    Dealer Roundtable (Ask TIADA)
  • Narrowing Down KPI’s
    Dealer Roundtable (Marketing) 
  • Balancing Inventory Acquisition with Market Demand: How dealers are sourcing the right vehicles—wholesale vs. trade-in, data use, and market shifts.
    Dealer Roundtable (Inventory Management)
  • Underwriting Best Practices
    Dealer Roundtable (Collections)
  • The First Five Minutes: Improving the In-Store Experience
    Dealer Roundtable (Retail)
  • Preventing Fraud from Employees
    Dealer Roundtable (Minimizing Risks & Identifying Fraud)
  • Estrategias de Redes Sociales que Generan Resultados
    Dealer Roundtable (Marketing Spanish)
  • Gestión de Riesgos
    Dealer Roundtable (Compliance Spanish)

10:15 a.m.–11:00 a.m.

The Exchange: Dealer & Expert Roundtables

  • Selling in Disruptive Times: What to Say When the Market Shifts
    Dealer Roundtable (Call Training)
  • TxDMV Enforcement
    Dealer Roundtable (Ask TxDMV)
  • Legal and Compliance Questions
    Dealer Roundtable (Ask TIADA)
  • Content Marketing
    Dealer Roundtable (Marketing) 
  • Tech & Tools for Smarter Inventory Management: CRMs, pricing tools, appraisals, and AI to stay competitive.
    Dealer Roundtable (Inventory Management)
  • Methods of Communication
    Dealer Roundtable (Collections)
  • Winning the Customer: Sales Process Tips that Drive Repeat Business
    Dealer Roundtable (Retail)
  • Spotting Fraudulent Documents
    Dealer Roundtable (Minimizing Risks & Identifying Fraud)
  • Comprender a su Audiencia: Datos de Investigación y Perspectivas
    Dealer Roundtable (Marketing Spanish)
  • Licencias Del TXDMV
    Dealer Roundtable (Marketing Spanish)

11:15 a.m.–12:00 p.m.

The Exchange: Dealer & Expert Roundtables

  • Turning Service Calls Into Loyalty: De-Escalation, Expectations & Getting to ‘Yes’
    Dealer Roundtable (Call Training)
  • WebDEALER
    Dealer Roundtable (Ask TxDMV)
  • O.C.C.C. Enforcement
    Dealer Roundtable (Ask TIADA)
  • Utilizing Your Customer Base to Grow Your Business
    Dealer Roundtable (Marketing) 
  • Aging Inventory & Turn Strategies: Reducing aging units, speeding up time to market, and better merchandising
    Dealer Roundtable (Inventory Management)
  • Loan Modifications
    Dealer Roundtable (Collections)
  • Coming Soon!
    Dealer Roundtable (Retail)
  • Data Security
    Dealer Roundtable (Minimizing Risks & Identifying Fraud)
  • Contenido que Convierte: ¿Qué Funciona y Por Qué?
    Dealer Roundtable (Marketing Spanish)
  • Cumplimiento del TxDMV
    Dealer Roundtable (Compliance Spanish)

12:00 p.m.–2:00 p.m.

Expo/Lunch/Giveaways

Over 100 vendors waiting to meet you and help your business.

The giveaways here are big, stay until the end, trust me!

2:15 p.m.–3:30 p.m.

Closing General Session

Navigating Tariffs & Economic Challenges in a Complex Landscape
Get insights into trade policies, consumer health in Texas, and credit access issues impacting dealers. This closing session will help you better understand the economic landscape and make informed decisions for the year ahead.

6:30 p.m.–7:00 p.m.

Awards Ceremony Reception

Let us get you a drink before the show! Don’t forget your ticket!

7:00 p.m.–9:00 p.m.

Presidential Awards Banquet

Dress up, enjoy great food, and celebrate our community! Don’t miss the INDEPAC Auction—cool items for a great cause.

It’s a formal night—ties for the gents, a special dress for the ladies. Need tickets? Let us know!

And now… the Quality Dealer winner is…