Monday: 10:30 a.m. Breakout Sessions
AI in Collections: From Hype to Action
Presented by Robyn Burkinshaw – Founder, Blytzpay & Jenissa Rice – COO, Auto Liquidators
AI is everywhere in collections right now, but many teams are still trying to figure out where to start and what actually works. This session will break it down in practical terms, showing how auto lenders are using AI to improve outreach, prioritize accounts, and drive faster payments without overhauling their entire operation.
From smarter segmentation and timing to real-world communication strategies, attendees will leave with actionable ideas they can apply to their collections process right away.
This Business Doesn’t Have to Be Hard (BHPH Panel)
Dealer Panel Discussion
Panelists: Cesar Torres (Lofi Motors, Corpus Christi), Jeff Owings (Owings Auto, Arlington), Kaleb Bryan (The Auto Cave, Dallas)
Moderator: Russell Moore, Top Notch Used Cars – Conroe
BHPH can be complex, but experienced operators know how to simplify the moving parts. This candid dealer panel will focus on practical ways to streamline underwriting, improve collections, manage risk, and build a portfolio that performs. Panelists will share what they have learned from real-world experience, including common mistakes to avoid and simple changes that can make the business easier to run.
IA: Cómo empezar sin saturarse
Presented by Macarena Bravo – CEO, Franco Automotors
Requisitos: No se necesita experiencia técnica. Se recomienda crear una cuenta gratuita en Claude antes de la sesión.
Hace cuatro años, Macarena Bravo administraba su grupo de concesionarios Buy Here Pay Here con 42 empleados. Hoy opera casi 300 cuentas activas con solo 26 personas gracias a sistemas de IA que desarrolló sin experiencia técnica ni un gran presupuesto.
En esta sesión, compartirá cómo comenzó, qué procesos automatizó primero y cómo los concesionarios independientes pueden utilizar herramientas de IA para mejorar cobranza, cumplimiento, seguimiento de clientes y comunicación.
Los asistentes obtendrán pasos prácticos para comenzar a implementar IA en su negocio de inmediato.
Time to Line: Running an Efficient Service Dept.
Presented by Casey Allison – COO, Vamos Auto (Arlington, TX)
For most BHPH dealers, the service department is a black hole: high cost, low visibility, and constant bottlenecks. Casey Allison has run service operations from the auction floor to multi-state dealer groups — and learned the hard way what actually works. In this session, he’ll walk through his 3Ps framework (Parts, Payroll, Production), share the KPIs he tracks daily, and show the tools his team uses to make faster, smarter decisions.
Using Floor Plans Strategically: Leverage Without Overexposure
Presented by Nory Pakravan – Owner, 210 Auto Credit (San Antonio, TX)
Floor planning can help dealers grow inventory and increase sales opportunities, but too much leverage can create pressure quickly. This session will focus on how to use floor plans as a strategic tool while managing risk, cash flow, aging inventory, and repayment discipline. Dealers will learn how to evaluate when floor plan financing helps the business and when it can become a liability.
TxDMV Update: Regulatory Changes Affecting Dealers
Presented by The Texas Department of Motor Vehicles
This session will provide dealers with an update on current TxDMV issues, regulatory changes, and operational requirements affecting independent dealers in Texas. Attendees will hear what has changed, what may be ahead, and what dealers should be paying attention to in their day-to-day operations.