Monday: 11:30 a.m. Breakout Sessions
Harmonizing Sales, Service & Collections Departments
Presented by Greg Reine – Owner & Jenissa Rice – COO, Auto Liquidators (Dallas, TX)
When Sales, Service, and Collections operate in silos, the entire dealership feels it. Miscommunication, unclear expectations, and competing priorities can create frustration for staff and customers alike.
In this session, Jenissa Rice and Greg Reine will discuss how to identify disconnects between departments, improve communication between managers and staff, and build a more coordinated operation where each department understands how its work affects the others.
How to Flip Your Business Model and Win
Dealer Panel Discussion
Panelists: Lucas Ponder (AutoSmart, Texarkana), Juan Sabillion (Mi Tierra Auto Sales, Inc., Houston), TBD
Moderator: Luke Godwin – Owner, Godwin Motors Inc
Thinking about shifting to BHPH, Retail, or a Hybrid model? This dealer panel will explore what it takes to change your business model successfully, including inventory, financing, staffing, customer expectations, and operational discipline. Panelists will share what drove their transition, what they learned along the way, and what other dealers should consider before making the move.
Financial Mastery: The Numbers That Drive Your Business (En Espanol)
Presentado por Hugo Sanchez, Butler & Sanchez LLC
Sus estados financieros cuentan la historia de la salud de su concesionario, pero solo si sabe qué buscar. Hugo Sanchez explicará conceptos clave de contabilidad para concesionarias, problemas comunes y los números que todo propietario debe comprender para tomar mejores decisiones, detectar problemas más temprano y administrar el negocio con mayor confianza.
Measuring Performance: Are Your Metrics Telling the Truth?
Presented by Selcuk Kaya – Owner, Kayalar Motors
Most dealerships track leads, calls, and activity — but very few truly understand where deals are actually won or lost. In this session, Selcuk Kaya focuses on the gap between reported performance and real performance inside a dealership, and on what it really takes to win in today’s market.
The session breaks down the full pipeline — Lead → Appointment → Show → Sold — and highlights where execution typically fails. But it goes further than measurement. It introduces a different way of thinking about the role of the dealer principal: from working in the business to building a business that can run without you.
BHPH 101: Common Pitfalls and How to Avoid Them
Presented by Matt King– Owner, Matt King Motor Co. & Russell Moore – Owner, Top Notch Used Cars
For dealers working within the BHPH model, pitfalls can include high loan default rates, complex collections, regulatory compliance risks, and the need for significant capital. But there are ways to successfully navigate and circumvent these impediments. From setting realistic margins to strengthening your collections team, we will explore the many active tactics you can begin implementing at your dealership today.
Dunagan Compliance
Presented by Michael Dunagan –TIADA Counsel
With more than 50 years of experience in the independent automobile industry, Michael Dunagan has seen just about every compliance challenge a dealer can face. His session will draw on decades of real-world experience, industry knowledge, and practical insight to help dealers navigate today’s evolving compliance landscape.
Session topic and description coming soon. One thing is certain — if compliance impacts your dealership, you’ll want a seat for this conversation.