Conference Agenda

Welcome, Sponsors! We couldn’t do this without you, and we’re so glad you’re here. Swing by during these hours to grab your sponsor/exhibitor packet and let us know if you have any questions. Seriously, you’re the best!

Welcome, exhibitors! It’s time to get set up. Stop by during move-in hours to get everything in place and ready to go. Need a hand? Just ask—we’re here to help!

Welcome! Swing by during these hours to grab your dealer registration packet and a sleek new backpack. Need anything? Just ask—we’ve got you covered!

Association business, everyone is welcome!

Kick off the 2025 TIADA Annual Conference & Expo with us!

Following yesterday’s warm welcome reception, join us for a hearty breakfast to kickstart your day! We’ve taken your feedback to heart and enhanced our menu with more substantial food options. And of course, we’ll have plenty of caffeine available to ensure you’re energized and ready for the day ahead.

Welcome! Swing by anytime during these hours to grab your dealer registration packet and stylish backpack. Got questions about the conference? We’re here to help!

Welcome! First things first—we love you, Sponsor! Stop by anytime during these hours to grab your sponsor/exhibitor packet and ask us anything about the conference. Oh, and have we mentioned how much we love you?

In the Driver’s Seat to a Better Memory
Kick off day one of the 2025 TIADA conference with an engaging session led by memory champion Paul Mellor. Discover practical techniques to enhance your memory, recall names effortlessly, and deliver presentations without notes. Strengthen your cognitive skills to gain a competitive edge in today’s business environment.

Fuel up with some java to rev your engines before diving into the breakout sessions!

• BHPH National Panel
  An interactive session with top dealers discussing real-world challenges and successes in the BHPH industry.

• FTC Enforcement and the Auto Industry: What Dealers Need to Know
  An overview of consumer protection obligations for motor vehicle dealers, including updates on the CARS Rule and the FTC’s Used Car Rule.

• OCCC
  Get practical tips from the Texas OCCC on how to prepare for exams, meet documentation requirements, and stay compliant with new rules on contracts, fees, and data security.

• From Views to Vehicles: Turning Short-Form Content into Sales
  Learn how to leverage short-form videos on platforms like TikTok and Instagram to drive sales.

• Estrategias de Suscripción y Prevención de Pérdida de Vehículos hacia México
  Aprenderan estrategias de los concesionarios en zonas fronterizas sobre técnicas de suscripción para mitigar riesgos y prevenir la pérdida de vehículos hacia México.

• Cobre Más, Pierda Menos: Estrategias Inteligentes para Potenciar su Portafolio BHPH
  Descubra técnicas efectivas para reducir la morosidad, mejorar sus procesos de cobro y fortalecer la salud financiera de su concesionaria. Aprenda cómo conectar mejor con sus clientes y mantener su portafolio en crecimiento.

• BHPH Texas Panel
  Details forthcoming.

• 7 Steps to Collections Call Success

  This session will cover how to effectively handle incoming and outgoing collection calls. The session will also include how to overcome common collections objections as well as securing more effective payment arrangements.

• Yes, You Can Do That, If You Did It This Way
  Insights on achieving dealership goals while remaining compliant with regulations.

• SEO Insights in Google: LookerStudio & GA4
  Learn how to measure SEO ROI using Google Analytics 4 and LookerStudio.

• Variables of Underwriting – What Are The Key Parameters In Underwriting To Manage Your Risk
  Discover key factors in underwriting to manage risk and enhance sales potential.

• Retail National Panel
  Top dealers share tips and strategies for success in the retail market.

• Reimaginando La Estrategia De Marketing: Ideas Para Empresas En Constante Evolución
  Estrategias de marketing para el crecimiento continuo y la adaptación en la industria automotriz.

• Repossession and Bankruptcy: The Latest and Greatest
  Understand the legal aspects of repossession and how to navigate bankruptcy challenges.

• Boost your Profits and Build Customer Loyalty with Smarter Marketing!
  Learn cost-effective marketing techniques to increase profits and customer loyalty.

Here you will find all the best vendors in the world under one roof. This will include lunch and prizes. Feel free to schedule meetings and demos prior to the conference to get the most out of your time. And, did we say the best vendors in the world?

Fireside Chat with CEO and Co-Founder of Carvana

Ernie Garcia, Co-Founder and CEO of Carvana—one of our valued members—will join us for an exclusive fireside chat, moderated by Mark Jones, current TxDMV Board Member and CEO of MCMC Auto. Live Q&A and interactive discussion will take place at this year’s keynote and closing session on July 28 at 3pm.

This really is the hour when everyone gets happy! Drinks on us and plenty of snacks to tide you over till dinner. Adult beverages will be served!

Hope you had a great time yesterday! If you need a pick-me-up after happy hour, we’ve got breakfast and plenty of caffeine to start your day right.

For TIADA past presidents.

Looking for a day pass huh? Stop by during this time and a friendly TIADA team member will help get you registered and caught up on anything you missed. Ask us any questions you may have about the conference.

From Temporary to Metal Plates (What Dealers Need to Know)

You won’t find this information anywhere else. The Texas Department of Motor Vehicles (TxDMV) officials will present an urgent and timely update about the switch from paper temporary tags to metal plates at the 2025 TIADA Conference & Expo. TxDMV senior-level representatives will provide everything you need to know about the elimination of paper temporary tags in Texas.

• The Phone is Still Your Front Door: How to Stop Losing Leads at ‘Hello’
• TxDMV Licensing
• Business questions with TIADA Presidents
• Narrowing Down KPI’s
• Balancing Inventory Acquisition with Market Demand: How dealers are sourcing the right vehicles—wholesale vs. trade-in, data use, and market shifts.
• Underwriting Best Practices
• The First Five Minutes: Improving the In-Store Experience
• Preventing Fraud from Employees
• Social Media Strategies that deliver Results (Spanish)
• Managing Risks (Spanish)

• Selling in Disruptive Times: What to Say When the Market Shifts
• TxDMV Enforcement
• Legal and Compliance Questions
• Content Marketing
• Tech & Tools for Smarter Inventory Management: CRMs, pricing tools, appraisals, and AI to stay competitive.
• Methods of Communication
• Spotting Fraudulent Documents
• Understanding your Audience, Research Data and Insights (Spanish)
• TxDMV Licensing (Spanish)

• Turning Service Calls Into Loyalty: De-Escalation, Expectations & Getting to ‘Yes’
• WebDEALER
• O.C.C.C. Enforcement
• Utilizing Your Customer Base to Grow Your Business
• Aging Inventory & Turn Strategies: Reducing aging units, speeding up time to market, and better merchandising
• Loan Modifications
• Data Security
• Content that Converts: What works and why (Spanish)
• TxDMV Enforcement (Spanish)

Over 100 vendors waiting to meet you and help your business.

The giveaways here are big, stay until the end, trust me!

Navigating Tariffs & Economic Challenges in a Complex Landscape
Get insights into trade policies, consumer health in Texas, and credit access issues impacting dealers. This closing session will help you better understand the economic landscape and make informed decisions for the year ahead.

Let us get you a drink before the show! Don’t forget your ticket!

Dress up, enjoy great food, and celebrate our community! Don’t miss the INDEPAC Auction—cool items for a great cause.

It’s a formal night—ties for the gents, a special dress for the ladies. Need tickets? Let us know!

And now… the Quality Dealer winner is…